Privacy Policy
This privacy policy explains how Cycle Haven processes personal data when you use the website or contact us about bicycle servicing and repairs.
GDPR Overview
Where GDPR applies, we process personal data only on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and keep records appropriate to the nature of the service relationship.
Because Cycle Haven operates in Austria and serves users in the European Economic Area, GDPR applies where personal data is processed in connection with the website or workshop services.
GDPR Rights
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a structured form where applicable. If processing is based on consent, you may withdraw consent for future processing. You may also raise a complaint with the competent supervisory authority.
Purposes of Processing
We use personal data to respond to inquiries, arrange appointments, manage bicycle intake, assess service needs, prepare quotes after inspection, carry out repairs and adjustments, document completed work, handle payments, maintain business records, secure the website, and meet legal obligations. We may also use limited technical data to understand site performance and prevent misuse.
Service Providers
We may share personal data with external providers that support website hosting, technical maintenance, communication tools, booking handling, or payment processing. Where such providers act on our instructions, they are expected to process data only for the agreed purpose and to apply appropriate confidentiality and security measures.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other official bodies where required by law, regulation, or a valid legal process. We may also share information when necessary to establish, exercise, or defend legal claims, or to comply with accounting, tax, or record-keeping obligations.
Contact Details
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Depending on the circumstances, you may ask us to confirm whether we process your personal data, obtain a copy of it, correct inaccurate information, or object to certain uses. You may also request deletion or restriction where the legal conditions are met, and you may challenge processing based on legitimate interests.
To exercise a right, please provide enough information for us to identify the relevant record and understand the request. We may need additional details before acting, especially where the request concerns service records, billing information, or technical logs. If a request cannot be fully granted, we will explain the reason where permitted by law.
We keep personal data only for as long as needed for the relevant inquiry, booking, service, accounting, or legal purpose. After that, data is deleted, anonymised, or archived in a limited form where retention is required by law or necessary to resolve a dispute or maintain business records.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of your visit unless a later version has been clearly stated to apply.
Data We Collect
We may process contact details, bicycle and service information, appointment details, communication content, payment-related records, and technical data such as device and usage information. Where a bicycle is brought in for inspection or repair, we may also record information needed to assess the work requested and to document the service performed.
Data Sources
We receive data when you submit a contact form, send a message, make a booking, arrange a workshop drop-in, or provide details during intake and service discussions. We also collect limited technical data automatically through the website, including information generated by cookies and similar tools, and we may create internal records from the service process, such as inspection notes and collection summaries.
Cookie Types
We may use essential cookies to support security, navigation, and form handling. If enabled, preference cookies may remember basic settings, and analytics cookies may help us understand how the site is used so we can maintain and improve it. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser settings, and you may be able to change non-essential cookie preferences through the site interface if available. Some cookies are necessary for basic site functions and may not be fully disabled without affecting performance or access to certain features.